Sunday, September 25, 2011

Well, there's no blood involved...

Dear Friends,

Well, would you like the good news first or the bad news?

Let's start with the good news. While our Vera Bradley Luggage Event didn't get off to quite the start we had hoped for, since the sample merchandise did not arrive when planned, we now have the luggage samples we've been waiting for, in house and ready for you to view, test, swivel and compare. As a result, we've prolonged the Luggage Event to continue through the end of this week. So, between now and Saturday October 1st, if you pre-order and purchase any Vera Bradley rolling luggage item, you'll receive any other current Vera Bradley item of your choice at 50% off (excluding rolling luggage).

And now for the bad news. We've been so excited about offering you a full-blown Waxing Poetic trunk show this week, chock full of samples from the company of all the items that we're not able to regularly stock. Unfortunately, we've just found out that, due to an error on Waxing Poetic's end (they wrote down the end date of our trunk show as the start date), the sample boards that we've all been so excited to see and play with are not here. We're not even sure if they will be here this week. Waxing Poetic is scrambling to get some samples to us, but as of right now, they've been unresponsive in sharing with us exactly what they will be providing or when it will be here.

So, here's what we know right now: We will have samples from the company. We doubt that it will be an example of every single piece, but we should have an increased showing. The samples are supposed to be here by 10:30 am Monday (9/26) morning, but Waxing Poetic has not yet provided us with the shipping tracking codes that they also promised us, so we aren't able to verify this arrival time for sure. We're also working to determine whether we'll be able to get our hands on the real sample boards (that do detail everything we don't usually stock) by the end of this week (if we can, we'll be extending the trunk show through next week). We'll keep you posted.

In the meantime, please accept our sincere apologies. Our goal with these events has been to try to further highlight special companies and products that you have specifically expressed an interest in seeing more of. Because we're a store with not a lot of square footage, we've been using these events to try to deepen the offerings available to you, if only for a short time. We keep reminding ourselves that there is no blood involved and that mistakes do happen, but the end result remains that we feel terrible that we have over-promised and under-delivered. Our goal has NOT been to jerk you around, rather our goal is always to surprise and delight you (we have our fingers crossed that Waxing Poetic will come through and surprise and delight us all). Please know that we truly value your time and your support of our business, and that we will be implementing meas ures with all special event vendors to try to prevent this from happening in the future.

We'll keep you updated on Facebook, on our blog, and via email as to what is going on with Waxing Poetic as soon as we know anything concrete. In the meantime, thanks for your patience, your understanding, and most importantly for your friendship -- it's what keeps us going!

Many thanks,
Meme & Bree 

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